Our Clients Say
4.6
Based on 70 reviews
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Maralyn Stevens
19:51 29 Oct 23
Fantastic company to deal with, thank you Kylie for your wonderful customer service and Scott and the team.
Highly recommend 10/10 the top quality product
Highly recommend 10/10 the top quality product
Lynne Skinner
00:14 22 Oct 23
Great job by the team, Special mention to Kylie, Scott, Glen and Steve, Able to leave the car outside now given it’s going to be a hot summer..Thanks to all
Leonie Seabrook
23:36 06 Jun 23
I had a great experience using Brisbane Shade & Sails. The work went very smoothly and the sail over my driveway looks amazing. Stephen, who did the installation, was extremely competent and went above and beyond in his relocation of the dug-out earth to my back yard. I strongly recommend this company if you want shade sails.
Nadine Gyetvay
22:51 11 Dec 22
Brisbane Shade & Sails were always courteous and professional. We're very happy with our shade sail.
Clayton Scott
20:35 08 Dec 22
From the start it took months to come out and quote, was given 3 different prices for the same job, each time getting dearer. After I mentioned this they came back with a price I agreed on. While on-site the rep recommended a size that was way too big, I asked if it was too big, his response was no. So I moved forward with things and got a form 15 for engineering through them, only to find out it wasn’t even close to being a legal size structure. I reduced the size(which was similar to what I was originally asking for), then they wanted more money from me to do up a new form15 and also increased the price of the sail and install by a few thousand dollars. Thanks Brisbane shade sail for wasting my time and money.
*Edit: Response to Brisbane shade sails response.
2021 was the first time I asked for a quote (so not sure where this 2015 date came from), at which time I asked for a quote and asked if the info I provided was enough for a quote or did someone need to come and have a look.
Brisbane shade sail proceeded to give me a site unseen quote.
I was happy with the price and was looking at preceding further, then Brisbane shade sail wanted to come and do an on-site quote was arranged after multiple date changes for quoting from brisbane shade sails, Glen finally made it to site.
Just to clear up, the certifier said size should be ok, trying to work with me to get the recommended size by Brisbane shade sail through council.
Not once was the sewer mains going along the front of our property an issue, the issue and many phone calls was triggered due to the sail being too big. Also the certifier never drew/amended any plans.
Brisbane shade sails can you please provide me with what the maximum size is that council will allow for a structure built at the front of a property in Petrie, Moreton bay shire?????
I thought it a bit unfair that I proceeded with engineering after advice from Brisbane shade that the size will be ok and no mention of extra fees if it gets knocked back from council.
In regards to deposit it was arranged with Glen that I pay deposit in person once council had given the go ahead, no mention of price rises, until I asked the question after my trust for Brisbane shade sail was declining.
FYI with price rises I managed to find a price that was close to your amended on site visit quote, after only calling one other person.
*Edit: Response to Brisbane shade sails response.
2021 was the first time I asked for a quote (so not sure where this 2015 date came from), at which time I asked for a quote and asked if the info I provided was enough for a quote or did someone need to come and have a look.
Brisbane shade sail proceeded to give me a site unseen quote.
I was happy with the price and was looking at preceding further, then Brisbane shade sail wanted to come and do an on-site quote was arranged after multiple date changes for quoting from brisbane shade sails, Glen finally made it to site.
Just to clear up, the certifier said size should be ok, trying to work with me to get the recommended size by Brisbane shade sail through council.
Not once was the sewer mains going along the front of our property an issue, the issue and many phone calls was triggered due to the sail being too big. Also the certifier never drew/amended any plans.
Brisbane shade sails can you please provide me with what the maximum size is that council will allow for a structure built at the front of a property in Petrie, Moreton bay shire?????
I thought it a bit unfair that I proceeded with engineering after advice from Brisbane shade that the size will be ok and no mention of extra fees if it gets knocked back from council.
In regards to deposit it was arranged with Glen that I pay deposit in person once council had given the go ahead, no mention of price rises, until I asked the question after my trust for Brisbane shade sail was declining.
FYI with price rises I managed to find a price that was close to your amended on site visit quote, after only calling one other person.
Bastiaan Gagiano
21:43 23 Aug 22
Well done Brisbane Shade and Sails. Had a great experience purchasing and installing a new giant outdoor umbrella from you. The sales person visiting, in first instance, was very knowledgeable and actually persuaded us to go with a different umbrella than we had in mind. In hindsight, his suggestion was spot on and we ended up with a better solution for the area we installed the umbrella on. They were also well priced versus some other quotes we received.
The office was great at communicating throughout the process, which is something you rarely get these days. They were realistic with timelines and actually delivered the umbrella a week earlier than promised.
The installation team was also great and took the time to demonstrate how to use the umbrella and provided some good advice on looking after the umbrella to get the most out of it.
Most importantly the umbrella is well made and looks really good. It's very easy to operate and swivel and has a great addition to our entertainment area.
Definitely recommend Brisbane Shade and Sail. Well done.
The office was great at communicating throughout the process, which is something you rarely get these days. They were realistic with timelines and actually delivered the umbrella a week earlier than promised.
The installation team was also great and took the time to demonstrate how to use the umbrella and provided some good advice on looking after the umbrella to get the most out of it.
Most importantly the umbrella is well made and looks really good. It's very easy to operate and swivel and has a great addition to our entertainment area.
Definitely recommend Brisbane Shade and Sail. Well done.
Tanya Lavett
05:21 17 May 21
Thank you Brisbane Shade & Sails for my big beautiful shade umbrella! A quality product perfect for my pool area. I'm looking forward to spending long summer days poolside enjoying some lovely shade (and a G&T! ;) Tanya
Sonja Baran
08:03 30 May 19
I just had my outdoor patio enclosed with Zip Lock Outdoor blinds. (see attached photos).
The installation team that installed the blinds were great as was the quality of their work from them. Any little issues I spotted they had it fixed.
The Brisbane Shade and Sail office team were very helpful with their responses to any of my questions regarding the Zip lock Blinds which included the quote cost.
I would not hesitate at all to recommend this company if you need outdoor blinds especially Zip lock ones.
The installation team that installed the blinds were great as was the quality of their work from them. Any little issues I spotted they had it fixed.
The Brisbane Shade and Sail office team were very helpful with their responses to any of my questions regarding the Zip lock Blinds which included the quote cost.
I would not hesitate at all to recommend this company if you need outdoor blinds especially Zip lock ones.
Rachel and Stu Hastings
02:15 18 Oct 17
Absolutely fantastic company to deal with. After a number of companies didn't show up to quote or did and seemed to think it was all a bit too hard we hit gold with Brisbane Shade Sails. From our first contact with their sales rep to the last part of the install their professionalism was outstanding. Kylie in the office was great to deal with and updated us on the progress and install dates.They guys who did the install were fantastic and the product we have is perfect!
